Shipping policy

Processing Times

Every order is processed, quality-checked, and carefully packed within 1 to 3 business days of payment confirmation, excluding weekends and holidays. You'll receive an automated email the moment your order ships.

Estimated Shipping Times

Once your order ships, delivery typically takes 7 to 12 business days within the United States. This total reflects both processing and transit time, so you'll know what to expect from the moment you check out.

End-to-End Tracking

Every order includes full tracking from start to finish. As soon as your package is handed to the carrier, you'll receive a shipping confirmation email with a tracking number and a direct link to follow its progress. Please allow 24 to 48 hours for tracking information to update after your order ships.

Customs, Duties, and Taxes

This section only applies if you ship internationally — see note below.

Contact Us

If you have a question about your tracking, or your estimated delivery window has passed without your order arriving, reach out to us at gentlepawshop@gmail.com. We'll look into it and help sort it out.